Refund & Return Policy

At Lovely Furry Friends , we want you to be happy with your purchase.

• We only accept refunds or returns if:

  • The item you received is incorrect, or

  • The item is damaged/defective.

• If the product matches the description and is delivered in good condition, we do not accept refunds or returns.

• To request a refund, please contact us within 7 days of receiving your order, including your order number and photos of the issue.

• Once verified, we will process your refund to your original payment method within 7–10 business days.